Our FAQs & Weather Policy

FAQs

Have a question? Check here first and if you can’t find the answer feel free to email support@idaph.net and we will take care of you!

Cancellation/Refund Policy:
All registrations are final. iDaph events does not offer refunds for any events. You can pick up your packet even if you cannot participate in an event you are registered for, but we do not issue refunds for cancelled registrations. 

When/where will packet pick up for my event? Check the race schedule for any idaph event on that event’s homepage. A pre-event email is sent out on the Thursday before each event with the final and official schedule of events.

Can I transfer my entry to someone else if I cannot run? For liability reasons we do not offer a transfer option for any idaph events except for the Asheville Marathon & Half. 

Can I register onsite? If the event is not sold out you can definitely register onsite! Make sure to check the homepage for your event to make sure it has not sold out. We do paperless registrations at most of our events so feel free to go ahead and register online before you show up on race day, so you can save yourself time and from waiting in line!

Can I have my award mailed to me if I can’t make it to the awards ceremony? YES! There is a shipping fee of $10 which can be paid by going to https://idaph.net/shop/ and then selecting the event you participated and the shipping link for that event. If you are local feel free to email us, then swing by our offices located at 240 Old Airport Rd Fletcher, NC 28732. 

Can someone else pick up my packet at packet pick up? Yes! That is not a problem, we know that you can’t always make it to our packet pick up times but you have friends who can.

I already registered but I found out that there was a discount promotion going on, can I get my money back? All of our promotions cannot be applied retroactively. We are so sorry you missed out on a deal. Subscribe to our emails from our homepage or like our page on Facebook so you will be in the know in the future! 

Do you offer military discounts? Send us an email at support@idaph.net and we will help you out!

Do you offer large group discounts for your events? Not all of our events offer group discounts but some do! Contact support@idaph.net for assistance. Make sure to include the names of your group members!

Do you have course maps available for your events? Yes! Check the homepage for your specific event and then scroll down to the bottom of your event page, you will find a section called Course Map. You will also be sent a link to the map in a pre-event email that will go out the Thursday before your event.

Do you have an online store where I can buy official merchandise for my event? YES! Head on over to https://idaph.net/shop/ and click on your event link on the right side of the page. Happy shopping!

My results are missing or incorrect. What do I do? Contact timing@idaph.net for results assistance.

I am interested in volunteering for an event. How do I sign up? Go to that event’s homepage OR email volunteer@idaph.net. THANK YOU!

Do you give out awards at your events? For every one of our timed events we give out awards. The majority of our events offer locally-made, custom-designed and unique awards. Check out your specific event page and scroll down to the bottom where it says Awards Categories to see what we offer!

WEATHER POLICY

ADVERSE WEATHER POLICY

Rain, snow, or shine we always expect our events to happen as planned. The safety of our participants is our foremost concern and while we never want to make changes to a race day, we always put safety first. In the event of adverse weather conditions, the Race Director, in communication with the local law enforcement and the city or venue, may delay the event, cancel the event, or make changes to the race course.

 

DEFINITION OF ADVERSE WEATHER CONDITIONS

The event may be delayed or canceled due to extreme weather conditions, such as a Blizzard, Tornado Warning or Watch, Thunderstorm, or Heavy Rain. Light to moderate rain or snow is not considered an Adverse Weather Condition.

 

COMMUNICATION

If the event is canceled more than 12 hours before the event, we will notify participants via the race website, email and social media. If the event is canceled less than 12 hours before the event we will notify participants via the race website and social media. Participants will be notified via email where they can pick up their race packets if they have not already done so.

 

REFUNDS

Refunds or deferments are not issued for events canceled for Adverse Weather Conditions since the funds for the event have already been spent in preparation for race day.